Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name and contact details (phone number, email address, postal address)
• Property details including window specifications, access information, and service requirements
• Payment information for invoicing purposes (processed securely through approved providers)
• Communication preferences and preferred contact times
• Feedback, testimonials, and photos of completed work (with your explicit consent)
• Emergency contact information for safety purposes during site visits
• Property owner details and occupancy information for scheduling purposes

Technical Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website information
• Device and operating system information

Service-Related Information

During our service visits, we may collect:

• Digital photographs of windows before, during, and after installation
• Window measurements and specifications for quoting and installation
• Property access information and site-specific requirements
• Service completion records and quality control documentation
• Security camera footage (if present at the property) for safety documentation

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing professional window frosting services and managing site appointments
• Assessing window suitability and preparing accurate installation quotes
• Communicating about your specific service requirements and project progress updates
• Processing payments and maintaining financial records as required by Australian tax law
• Documenting service quality through before/after photographs for warranty purposes
• Improving our installation techniques and customer experience based on feedback
• Sending service-related communications including maintenance reminders and warranty information
• Complying with legal and regulatory requirements including NSW Home Building Act reporting
• Marketing our window frosting services (only with your explicit consent)
• Using property photos for portfolio purposes (only with your written consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• With service providers who assist in delivering our services (e.g., payment processors)
• When required by law or to protect our legal rights
• In the event of a business transfer or merger
• With your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical and electronic records
• Access controls limiting who can view your information
• Regular security assessments and updates
• Staff training on privacy and security practices

5. Your Privacy Rights

Under Australian Privacy Law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint about our privacy practices

To exercise these rights, please contact us using the details provided below.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Typically, we retain:

• Installation records and window specifications for 10 years for warranty purposes
• Before/after photographs and service documentation for 7 years
• Customer service records for 7 years for warranty and insurance claim purposes
• Financial records for 7 years as required by Australian tax law (GST and income tax)
• Property access information for 3 years for follow-up service purposes
• Marketing communications and consent records until you opt-out or for 3 years, whichever is longer
• Testimonials and portfolio photographs indefinitely (with your ongoing consent)

7. Property Visits and Privacy

When our team visits your property for window frosting services:

• We only access the areas necessary for window assessment and installation
• Our technicians carry identification and may request to see yours for security
• We respect your privacy and will not enter unapproved areas of your property
• Photographs taken are limited to windows and installation work areas only
• We do not access or photograph personal belongings or interior spaces without permission

Security and Safety

For safety and security purposes during site visits:

• We may note security camera locations for our safety records
• Emergency contact information is kept confidential and only used in genuine emergencies
• Site visit information helps us schedule safe and efficient service calls
• We comply with NSW Work Health and Safety regulations during all site visits

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website performance. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Information

12. Privacy Officer

For privacy-related inquiries or complaints, you can contact our Privacy Officer at the contact details above. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).